Custom work, made together

I accept a limited number of full commissions so that each piece receives the attention it deserves. Every request is reviewed individually, and I may decline a project based on suitability or capacity.

If my workshop schedule is full, I may offer a place on a limited waiting list. Joining that list does not guarantee a start date or reserve a paid commission slot. Enquiries about small adjustments remain welcome throughout the year.

Neither is necessary. You can start with a favourite stone, a rough idea, a meaningful object or a particular atmosphere.

Sharing a budget range is optional, but helps me suggest suitable materials, scale and complexity. If your original idea exceeds that range, I can discuss alternatives. You will receive a quote before deciding whether to proceed.

You are welcome to enquire about your own stones, insects, botanicals, ashes or other meaningful materials. Please describe what you have and include photographs where appropriate.

I will assess suitability, condition, origin and any risks involved before accepting them. Some processes permanently alter or encapsulate materials, so we will discuss this beforehand—especially for irreplaceable keepsakes. Please do not send anything until we have agreed on the arrangements.

Where possible, yes. I can help you choose from studio stock or discuss sourcing something especially for your project.

Special orders, custom stone cutting, international shipping and customs clearance can add time. I will give the most accurate estimate I can and keep you informed if it changes. If you have a fixed deadline, materials already in stock may be the most practical option.

Yes. I will share the important material choices and composition for approval before permanent work begins.

Changes are easiest at these checkpoints. Once an approved stone or specimen has been permanently incorporated, replacing it may require a remake and a new quote. Patina and finishing choices can usually remain flexible until their respective stages begin. I will explain when a decision needs to be final.

Production pauses whenever I need your approval or further information. Estimated completion dates assume replies within three business days.

A delayed reply can change the completion estimate and may mean moving your piece to the next available workshop slot. I will confirm the revised timing when we resume; I cannot compress the remaining making time to preserve the original date.

Once we have agreed on your design, quote and estimated timeframe, a deposit of usually 50% is required before I order materials or begin production. Projects involving specially ordered materials may require a higher deposit, which we will agree on beforehand.

The deposit forms part of your total price. The remaining balance is due once your piece is ready, before dispatch or collection.

Small adjustments may have a simpler payment arrangement, confirmed with your quote. Sending an enquiry does not commit you to a purchase or reserve a commission slot.

Please contact me as soon as possible if your circumstances change.

For bespoke commissions where the statutory cooling-off right does not apply, I offer cancellation on the following basis: if no agreed work has begun and no non-recoverable costs have been incurred, I will refund your deposit in full.

Otherwise, I will provide an itemised breakdown of reasonable costs for agreed work already completed and materials purchased specifically for your project that cannot be returned or reasonably reused. Any unused portion of your deposit will be refunded, accounting for costs saved or recovered.

If I cancel because I cannot complete your agreed commission, I will refund your payments.

This cancellation arrangement does not limit your statutory rights, including any applicable withdrawal rights or rights relating to faulty goods.

I will share important stages with you, such as stone selection and the arrangement of materials, before moving on to work that cannot easily be reversed.

Small changes may still be possible before the relevant stage begins. For example, we can discuss a different patina before the finish is applied.

Replacing a stone or specimen after it has been permanently incorporated may require a remake. I will explain the additional work, cost and revised timeframe before you decide whether to proceed. Additional charges will always require your agreement.

Production pauses while I await your approval, so delayed replies may move the estimated completion date. Corrections needed because I have not followed our agreed design will not be charged as customer-requested changes.