Shipping and delivery

Current delivery area

SonchCreates.Art currently accepts online orders for delivery within the Czech Republic.

International delivery will be introduced gradually after the relevant shipping, product-safety, tax and packaging requirements have been completed. If your country is not available at checkout, please do not enter a different destination country to place the order.

Processing time for ready-made pieces

Ready-made items are normally prepared and handed to the carrier within 1–3 business days after payment is confirmed.

Orders placed later in the day, during weekends or on Czech public holidays begin processing on the next business day. During collection launches, holidays or unusually busy periods, processing might take slightly longer. If a significant delay affects your order, I will contact you.

The delivery estimate displayed at checkout is an estimate rather than a guaranteed delivery date. Most ready-made Czech orders should arrive within approximately 3–5 business days from purchase, but carrier delays may occasionally occur.

Custom and made-to-order work

Production times for custom, personalised and made-to-order pieces are agreed individually before work begins.

The estimated completion date may depend on design approvals, customer responses, material availability, specialist lapidary work and the arrival of specially sourced materials. This can include gemstones or other components ordered internationally.

I will always provide the most realistic estimate available and communicate important changes. Production pauses while I am waiting for a required customer decision or approval, and the expected completion date may move accordingly.

Packeta pickup points and Z-BOXes

For Packeta pickup-point or Z-BOX delivery, choose the relevant Packeta shipping method during checkout.

After payment, you will be asked to select your preferred pickup point or Z-BOX on the Thank You page. The selector is also available through the Order Status page linked from your order-confirmation email.

If you leave the page without selecting a location, you may receive a reminder containing a link to complete your selection. Your order cannot be dispatched until a valid pickup point or Z-BOX has been selected.

Shopify’s confirmation might also display the contact or delivery address entered during checkout. For a Packeta pickup-point order, the Packeta location recorded separately on the order will be used for delivery.

Availability of individual pickup points and Z-BOXes is controlled by Packeta and may change.

Packeta home delivery

Packeta home delivery is available for an additional fee shown at checkout.

Please check that your name, telephone number and delivery address are complete and accurate. The carrier may contact you regarding delivery.

Personal collection from Phoenix Amber

Free personal collection is available from:

Phoenix Amber
Shopping Centre Černá růže
Na Příkopě 853/12
110 00 Prague 1
Czech Republic

Please wait until you receive confirmation that your order is ready before travelling to collect it. An order confirmation alone does not mean that the order has already been prepared for pickup.

Collection is available during Phoenix Amber’s current opening hours. Please bring your order confirmation or order number.

Phoenix Amber serves as the collection and return location. The seller remains Soňa Dubovská, trading as SonchCreates.Art.

Shipping charges

Available delivery methods and their current prices are displayed during checkout before payment.

Shipping charges may change when carriers update their pricing. The amount confirmed at checkout will apply to that order.

Tracking and delivery notifications

Where tracking is available, the tracking number or delivery information will be sent by Shopify, Packeta or both.

Please also check your spam or promotions folder. Make sure that the email address and telephone number provided with the order are correct.

Incorrect details and uncollected parcels

Please contact info@sonchcreates.art as quickly as possible if you notice an incorrect address, telephone number or pickup point. Changes may not be possible after the parcel has been handed to the carrier.

Failure to collect a parcel does not by itself constitute a clear notice of withdrawal from the purchase.

If a parcel is returned because it was not collected or because the customer provided incorrect or incomplete delivery information, I will contact the customer. A new delivery charge may be required before the parcel is sent again.

Any cancellation or refund will be handled in accordance with the Return policy and applicable consumer law.

Delayed, lost or damaged parcels

Once an order has been dispatched, carrier delays can occasionally occur. Please contact info@sonchcreates.art if tracking has not updated for an unusual length of time or the estimated delivery period has passed.

SonchCreates.Art remains responsible for the parcel until it is delivered to you or collected from the selected delivery point. I will communicate with the carrier and submit any necessary claim.

If a parcel arrives visibly damaged, please photograph the outer packaging before opening it where possible, retain the packaging and contact me as soon as reasonably possible. Prompt photographs help me resolve carrier claims, but this request does not limit your statutory rights.

Returns

Change-of-mind returns, faulty goods and return postage are governed by the separate Return policy.